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FAQ

Production & Deliverables

  • Q) What are the production timeline of your items ?
  • A) We would usually need 2 to 3 weeks for normal customization and 1 to 2 weeks for our reach stock items. As for Unique and full customization , we would need about 4 to 5 weeks for mass production.
  • Q) Is there any Warranty Coverage ?
  • A) We provide a minimum warranty coverage with a 1 to 1 exchange policy for a period of 6 months. As for Premium items, we cover our warranty coverage up to 1 year.
  • Q) Do you ship worldwide and do product fulfillment ?
  • A) iwantCUSTOMIFT is able to ship your product to different countries and sort them accordingly to your quantity and requirements. Shipping charges and handling fees are quoted separately.
  • Q) Do you have international offices worldwide ?
  • A) iwantCUSTOMGIFT have a few partners other countries worldwide. If you are in the promotional and corporate gift industry and wants to be affiliated with iwantCUSTOMGIFT. Email us now.

Prices & Products

  • Q) How do I Know the Prices of the Products ?
  • A) You can always call iwantCUSTOMGIFT at 62713080 , Email us at support@iwantcustomgift.com or get help from our instant Helpdesk on our Domain.
  • Q) What is your MOQ ?
  • A) our MOQ generally starts from 50 or 100 pieces depends of the product model.
  • Q) What happens if the product that I want is not in your website ?
  • A) You can just email us the product image and the quantity that you want for iwantCUSTOMGIFT to advise and quote you accordingly.
  • Q) Can iwantCUSTOMGIFT provide a competitive price ?
  • A) iwantCUSTOMGIFT aims to provide the most competitive price in the market. If you are facing a pricing challenge, email us and tell us what you are going so we can advise you.

Common Questions

  • Q) Can you propose products base on my requirements ?
  • A) iwantCUSTOMGIFT is able to work around your requirements and customize a product that fits what you want.
  • Q) What is so special about iwantCUSTOMGIFT ?
  • A) iwantCUSTOMGIFT is about creating the most innovative and practical gift for your client. We are sure that our customized gifts can create a lasting impression with your clients.
  • Q) How do I keep abreast of your latest products offerings ?
  • A) You can send us your email for our weekly product offerings and newsletter.
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